Have you been disappointed in service at a bank, restaurant, department store, or discount house or from an online merchant?
Positive Business Letter
Direct Claim: Righting a Wrong (Obj.3)
Adapted from Page 186, so refer to this assignment sheet as the final word for assignment requirements
Have you ever bought a product that did not work as promised? Have you been disappointed in service at a bank, restaurant, department store, or discount house or from an online merchant? Have you had ideas about how a company or organization could improve its image, service, or product? Remember that smart companies want to know what their customers think, especially if they could improve their product or services.